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I write in response to the Feb. 5 Opinions article “Please fix Hillsdale’s WiFi” by Skye Graham. 

First, it is fair to note that wireless performance can fluctuate between classes when large numbers of users move simultaneously between buildings. Brief surges in device density can strain access points in specific locations, and continued growth in connected devices presents real planning considerations. We appreciate that the article brought attention to this dynamic. 

At the same time, it is important to distinguish between momentary congestion and systemic network failure. The article presents a campus-wide reliability problem but relies primarily on anecdotal experience. When broad institutional claims are made, they should be supported by verifiable data or reconciled with available reporting records. To date, there are no corresponding service tickets documenting the systemic outages described. Our department maintains formal reporting channels so issues can be investigated, tracked, and resolved efficiently.

Our staff code of commitment emphasizes partnership — engaging concerns in good faith, working through established processes, and striving for accuracy in how our work is represented. Those principles matter not only within administration but across the campus community. Constructive criticism is welcome, and accountability is important. When concerns are raised and examined carefully, it strengthens both campus services and campus journalism. 

We would also welcome greater student partnership in this area. Students interested in networking, infrastructure planning, or IT operations are encouraged to connect with Information Technology Services. We regularly look for capable student workers who want hands-on experience supporting a growing campus network. Improving systems is not just an administrative responsibility; it is a shared campus effort. 

We remain committed to transparency, accountability, and continuous improvement — and to working alongside students who want to be part of that work. 

Timothy Post is the operations manager of the Information Technology Services department.