Hillsdale County National Bank has opened a new office. Courtesy | Facebook

Hillsdale County National Bank’s new Carleton Road wealth management office is open for business. 

Besides housing the bank’s wealth management team, the new location offers drive-through banking services, according to Amber Yoder, assistant vice president and community engagement officer.

“The actual drive-through there has been pretty busy because you can easily see it,” Yoder said. “We closed a drive-through on Lewis Street, which is kind of a side street, so this one is much more visible.” 

Christopher Phillips, senior vice president and senior wealth management officer, works in the new office, which opened Dec. 4. 

“We’ve had lots of people stop in to see it, but our clients really love it,” Phillips said. “We’ve tried to make it very nice, and so it’s a comfortable setting, and people really are responding to the work that we did to make it feel high-end, but also comfortable at the same time.” 

He said the wealth management team used to be on the second floor of the main office, along with the commercial lending group, but they have the new office to themselves, and everything is on the first floor. He said the office is more accessible for the wealth management team’s clients, many of whom are older. 

Tim Sullivan, 2nd vice president and trust officer, said the office is quieter and more private that some of his colleagues who previously worked in an open space now have private offices.

“The offices were designed to be very client-friendly with a little bit of extra space and nice seating and meeting tables,” Sullivan said. “We have a conference room that is very modern with computer hookups and high-quality zoom. So we can have conferences with clients and very productive and private meetings with clients.” 

He said there are a lot of windows to let in natural light, his personal favorite feature of the new space. 

“The clients are comfortable and they really like visiting, and they like the client experience,” Sullivan said.

Yoder said the bank is always looking for new opportunities.

“I think it’s wonderful for us, and it shows that we definitely have a lot of community support,” Yoder said. “I foresee us just continuing to grow.”