Jitters Café was unable to conduct business on the first day of class due to a defunct cash register.
An ITS technician replaced the unit with a spare, and Jitters was able to resume standard operation the following day.
“They’re computers. They crash,” AJ’s Manager Lisa Beasley said, referring to past failures of the campus cafe’s cash register. “But I believe [the ITS technician] told me it was just a year old.”
The cash register is one of four identical registers on campus. Hillsdale ITS purchased a spare last year when they were installed in case of technical failure. When Jitters Cafe reported the malfunction, ITS replaced the current unit with the spare.
“[The cash register] has a Windows operating system,” Kevin Maurer, Hillsdale information services manager, said. “We had the ‘blue screen of death.’”
The registers are expected to last longer than a year. Maurer said Jitters employees had had problems with the register last year, but technical glitches went unreported until last week when the system failed completely.
Maurer said the unit is still under its five-year warranty.